Chatbots

Deploy AI-powered chatbots on your website, WhatsApp, or internally.

Train your chatbot with documents, URLs, FAQs, and conversation review.

Embed and customize the wrrk chat widget on your website.

How chatbots pull CRM context to personalize replies and push captured leads back into the CRM.

Zero-to-live walkthrough: create, train, customize, and test your first chatbot.

Shape your bot's voice: tone, mood, empathy, length, greetings, and system rules.

Theme, brand color, avatar, banner, fonts, position, and allowed domains — with live preview.

Safety rules made simple: confidence, message/credit limits, filters, and the email gate.

Use the Test Bot preview to check answers, tone, and the email gate before going live.

Turn Home, Chat, Help, and News tabs on or off and fill them with your own content.

Add clickable shortcut tiles to your Home tab that send a message, open an article, or open a link.

Ask visitors for their info with a simple form, or send extra data from your site with identify and track.

The X minimizes and keeps history; "End & start new" wipes the chat. Plus the CSAT star rating.

When and how your chatbot passes a conversation to a real teammate.

Find, filter, and reply to chatbot chats — with AI Copilot helping.

Every chatbot metric explained plainly — plus what to do about it.

Copy the snippet, paste it before the body close tag, lock it to your domains.

Quick fixes for the most common chatbot questions and problems.