Voice

Tour of the Voice module — agents, calls, phone numbers, dialer, campaigns, and the knowledge base.

Step-by-step: create an agent, pick a voice, write the prompt, attach tools and knowledge base.

How to place outbound calls, route inbound, and read transcripts/summaries afterward.

Connect a Twilio account, provision numbers, set up inbound routing, port existing numbers.

Bulk dialing and multi-step campaigns — CSV upload, retry policies, exclusions, knowledge base.