Chatbot Overview

wrrk chatbots are AI-powered conversational agents that you can deploy on your website, WhatsApp, or other channels. They handle customer questions, qualify leads, and route complex issues to human agents.

What Can Chatbots Do?

Answer FAQs: Train your chatbot on your knowledge base to answer common questions automatically.
Qualify Leads: Ask qualifying questions and capture contact information before routing to sales.
Book Appointments: Integrate with your calendar to let customers schedule meetings.
Process Orders: Guide customers through order placement or status checks.
Provide Support: Handle tier-1 support tickets and escalate when needed.

Chatbot Types

Website Widget: A chat widget that appears on your website. Visitors can ask questions without leaving the page.

WhatsApp Bot: Automates responses on your WhatsApp Business number. Uses the WhatsApp AI agent under the hood.

Internal Bot: Available within wrrk's chat module for internal team queries (e.g., HR FAQ bot).

Creating a Chatbot

Go to Chatbots in the sidebar.
Click New Chatbot.
Choose the deployment channel (Website, WhatsApp, or Internal).
Name your chatbot and write a greeting message.
Configure the knowledge base (upload documents, add FAQs, or connect to your help center).
Set escalation rules (when to hand off to a human).
Customize the appearance (for website widgets: colors, position, avatar).
Click Deploy.

Knowledge Base

The chatbot's knowledge base determines what it can answer. You can populate it with:

Documents: Upload PDFs, Word docs, or text files.
URLs: Point to web pages that the chatbot should reference.
FAQ Pairs: Manually define question-answer pairs.
CRM Data: Let the chatbot access contact and deal information (with appropriate permissions).

Monitoring

View chatbot performance at Chatbots > Analytics:

Total conversations handled
Resolution rate (without human escalation)
Customer satisfaction score
Most common topics
Average conversation duration

Chatbot Overview

Chatbots Module

What Can Chatbots Do?

Answer FAQs: Train your chatbot on your knowledge base to answer common questions automatically.

Qualify Leads: Ask qualifying questions and capture contact information before routing to sales.

Book Appointments: Integrate with your calendar to let customers schedule meetings.

Process Orders: Guide customers through order placement or status checks.

Provide Support: Handle tier-1 support tickets and escalate when needed.

Chatbot Types

Website Widget: A chat widget that appears on your website. Visitors can ask questions without leaving the page.

WhatsApp Bot: Automates responses on your WhatsApp Business number. Uses the WhatsApp AI agent under the hood.

Internal Bot: Available within wrrk's chat module for internal team queries (e.g., HR FAQ bot).

Creating a Chatbot

Go to Chatbots in the sidebar.

Click New Chatbot.

Choose the deployment channel (Website, WhatsApp, or Internal).

Name your chatbot and write a greeting message.

Configure the knowledge base (upload documents, add FAQs, or connect to your help center).

Set escalation rules (when to hand off to a human).

Customize the appearance (for website widgets: colors, position, avatar).

Click Deploy.

Knowledge Base

The chatbot's knowledge base determines what it can answer. You can populate it with:

Documents: Upload PDFs, Word docs, or text files.

URLs: Point to web pages that the chatbot should reference.

FAQ Pairs: Manually define question-answer pairs.

CRM Data: Let the chatbot access contact and deal information (with appropriate permissions).

Monitoring

View chatbot performance at Chatbots > Analytics:

Total conversations handled

Resolution rate (without human escalation)

Customer satisfaction score

Most common topics

Average conversation duration

Chatbot Overview