Your chat widget is more than a single chat box. It can have up to four tabs along the bottom, and each one shows different things to your visitors. This guide walks you through turning those tabs on and off and filling them with your own content.

A tab is one of the buttons at the bottom of the chat window. When a visitor opens your widget, they can tap between these tabs to move around, just like the buttons at the bottom of a phone app.

The four tabs, in plain words

Home — the friendly landing screen. It shows your greeting, clickable shortcut tiles (called Quick Topics), your team, and a peek at your latest news.
Chat — the actual conversation. This is where the visitor types to your bot or a live person. (Behind the scenes this tab is called "Messages," but visitors see it as Chat.)
Help — a searchable list of your help articles and FAQs, so visitors can find answers on their own.
News — a place to post announcements, updates, and product news.

If you do nothing, all four tabs are turned on by default. You can hide any you don't want.

Where to find this

Open the Chatbots page and click the bot you want to edit.
Click the Sections tab at the top of the settings screen (its icon looks like four little squares).

Everything below lives on this one screen.

Turning a tab on or off

Each tab has a switch. Flip it on to show that tab to visitors, or off to hide it.

Leave Home on if you want a welcoming landing screen.
You'll almost always keep Chat on — it's the whole point of a chat widget.
Turn Help off if you don't have any help articles yet.
Turn News off if you have nothing to announce.

Tip: If you hide every tab except Chat, the widget opens straight into a conversation — clean and simple. That's a good choice for a support-only bot.

The Home tab welcome message

At the top of the Home tab, visitors see a short greeting — this is the Portal Welcome Message.

On the Sections tab, find the Welcome Message box.
Type something warm and short, like Hi there — how can we help today?
It updates instantly in the preview.

Why it matters: This is the first thing a visitor reads. Keep it friendly and human.

Choosing your team ("Our Team")

The Home tab can show real faces from your team so visitors feel they're talking to people, not a robot.

Scroll to the Featured agents section.
Click a teammate's name to add them to the widget. Click again to remove them.
The ones you pick appear as little circles under Our Team on the Home tab.

Why do this: Seeing names and initials builds trust. It quietly signals "there are humans here."

Pinning your best help articles

If the Help tab is on, you can push your most important articles to the top so visitors see them first.

Scroll to Pinned help articles.
Tick the checkbox next to any article you want featured.
Pinned articles jump to the top of the Help tab.

Why: Most visitors have the same handful of questions. Pin those answers and you cut down on repeat chats.

News categories

If the News tab is on, you can add category labels (like Product, Company, or Offers). These become filter chips at the top of the News tab, letting visitors jump to the kind of update they care about.

Find the News categories area on the Sections tab.
Add the category names you use for your announcements.

You add the actual news posts elsewhere in the builder — categories here just control the filter chips.

Watch it update live

On the right side of the settings screen there's a Live Preview — a real, working copy of your widget. Every change you make on the Sections tab shows up there right away:

Hide a tab, and it disappears from the preview's bottom bar.
Change the welcome message, and the preview text updates.
Add a teammate, and their circle appears under Our Team.

Use the preview as your safety net. If something looks wrong there, it'll look wrong to your visitors too. Adjust until it feels right, then save.