Setting Up Quick Topics (Popular Topics)

Quick Topics are the clickable shortcut tiles that appear on the Home tab of your widget, under the heading Popular Topics. Think of them as friendly buttons that say "Tap here for the thing most people want."

Why bother? A blinking, empty chat box can feel intimidating. Quick Topics give visitors an obvious first move — a nudge that says "here's what you can ask, or where you can go." That gets more people to actually start a conversation.

Where to find them

Open the Chatbots page and click your bot.
Click the Sections tab (the four-squares icon).
Scroll to the Quick Topics section.

You'll add each tile here, and it appears instantly in the Live Preview on the right.

The three kinds of tiles

Every Quick Topic does one of three things when a visitor taps it. Pick the action that fits what you want to happen.

1. Send a message — pre-fills a question and starts a chat.

The visitor taps the tile, and it drops a ready-made question into the chat for them, as if they'd typed it. Great for common questions.

Example: A tile labeled "Track my order" with the message Where is my order? When tapped, the bot immediately gets asked "Where is my order?" and starts helping.

2. Open a help article — jumps straight to an answer.

The visitor taps the tile and it opens one of your help articles on the Help tab — no chatting needed. Great when you already have the answer written down.

Example: A tile labeled "Return policy" that opens your "How returns work" article.

3. Open a link — sends them to any web page.

The visitor taps the tile and a website opens in a new browser tab. Great for pages that live outside the chat.

Example: A tile labeled "Book a demo" that opens https://yoursite.com/book in a new tab.

Adding a Quick Topic

In the Quick Topics section, click Add (or the plus button).
Type a short Label — this is the text visitors see on the tile, like Pricing or Talk to sales. Keep it to a word or two.
Choose an action: Send a message, Open a help article, or Open a link.
Fill in the value for that action:

For Send a message, type the question to pre-fill (e.g. How much does it cost?).
For Open a help article, pick the article from the list.
For Open a link, paste the full web address. It must be a real URL starting with https:// — if you paste something incomplete, the builder will warn you.

Watch the tile appear in the Live Preview.

Editing a Quick Topic

Click any existing tile in the list to change its label, action, or value. The preview updates as you type.

Reordering tiles

The order in the list is the order visitors see. Drag a tile up or down (or use the move controls) to put your most important shortcuts first. The tile at the top gets the most clicks, so lead with your best one.

Deleting a tile

Click the trash/remove icon next to a Quick Topic to delete it. It vanishes from the preview right away.

A good starter set

If you're not sure where to begin, try three tiles:

"Talk to a human" → Send a message: I'd like to speak to someone
"Pricing" → Open a help article: your pricing article
"Book a demo" → Open a link: your booking page

Three clear choices is usually plenty. Too many tiles turns a helpful nudge into a wall of buttons.