Loading...
Troubleshoot current chatbot widget, Help, knowledge, credit, and human-handoff behavior.
If a chatbot answer is wrong, update its Training or knowledge source and test again. Use the widget Help tab for configured article browsing; semantic questions continue through the assistant's RAG path.
If the widget does not load, check the allowed domain and embed snippet. If the bot does not answer, check its status, guardrails, knowledge sources, and credit balance. A configured Help tab distinguishes between no configured articles and a search with no matching result.
When a visitor needs a person, use the configured human handoff or raise a ticket. For WRRK support, use Help & Support or contact support@wrrk.ai.
Tags
Installing the Chatbot on Your Website
Copy the snippet, paste it before the body close tag, lock it to your domains.
Guardrails: Confidence, Limits & Requiring an Email
Safety rules made simple: confidence, message/credit limits, filters, and the email gate.
Training Your Chatbot
Train your chatbot with documents, URLs, FAQs, and conversation review.
Managing Chatbot Conversations in the Inbox
Find, filter, and reply to chatbot chats — with AI Copilot helping.
How Visitors End a Chat & Start Fresh
The X minimizes and keeps history; "End & start new" wipes the chat. Plus the CSAT star rating.