Creating a Voice Agent

Creating a Voice Agent

A voice agent is a configurable persona — voice, language, prompt, tools, and knowledge — that handles a call on your behalf.

Create the agent

1. Go to Voice > Agents and click New Agent
2. Name the agent (e.g. "Lead Qualifier — IN")
3. Provider — choose ElevenLabs (best voice fidelity, multi-language) or SuperU (cheaper, faster cold-start)
4. Voice — pick from the provider's catalogue. ElevenLabs voices preview inline
5. Language — primary language. For bilingual scenarios, see Per-Language Voice Overrides below
6. Greeting — the first sentence the caller hears
7. System prompt — the agent's instructions. Include role, do's/don'ts, escalation rules

Tools

Under Tools in the agent editor, enable any of:

• Transfer to human — bridges the call to a team member
• Send SMS — fires a follow-up text mid- or post-call
• Book meeting — schedules via the connected meeting link
• Update CRM — writes contact properties

Knowledge base

Attach documents from /voice/knowledge-base so the agent can answer factual questions accurately (pricing, FAQs, policies) instead of hallucinating.

Per-language voice overrides

For bilingual agents, add additional languages under Additional Languages — pick a different voice for each (e.g. Rachel for English, Niraj for Hindi). The agent auto-switches based on detected caller language.

Test it

From the agent detail page, click Test Call and enter your own number to dry-run the configuration before sending it real traffic.