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Connect a current channel from its module and verify the Unified Inbox flow.
Connect the channel your team uses most, then verify that new conversations appear in the Unified Inbox. Open the corresponding module from the sidebar and use its connection or setup action; the exact fields depend on the provider.
Current customer-facing messaging surfaces include Email, WhatsApp, Instagram, website chat, and the other channels enabled for your deployment. Lead Discovery conversation sources are deployment-configured, not a fixed public list. GitHub is retired for new discovery searches but legacy GitHub results remain readable.
After a connection is verified, new messages can create or update CRM contacts, appear in the Unified Inbox, and be assigned to members according to your access settings. If a provider fails to connect, check its credentials and callback permissions first, then contact support with the provider name and error message.
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