Connecting WhatsApp

Connecting WhatsApp

WRRK supports two ways to connect WhatsApp: the official WhatsApp Business API (via Meta Cloud API) and Personal WhatsApp (via QR code pairing).

Option 1: WhatsApp Business API (Recommended)

The Business API is best for teams. It supports multiple agents, automated messages, and does not require keeping a phone connected.

Prerequisites:

• A Meta Business account
• A phone number not already registered with WhatsApp
• Business verification with Meta (takes 1-3 business days)

Setup:

1. Go to Settings > Integrations > WhatsApp.
2. Select WhatsApp Business API.
3. Click Connect with Meta and sign in to your Meta Business account.
4. Follow the on-screen steps to register your phone number.
5. Once verified, WRRK will begin receiving messages on that number.

Option 2: Personal WhatsApp

For smaller teams or personal use, you can connect your existing WhatsApp account.

Setup:

1. Go to Settings > Integrations > WhatsApp.
2. Select Personal WhatsApp.
3. A QR code appears on screen. Open WhatsApp on your phone.
4. Go to Settings > Linked Devices > Link a Device.
5. Scan the QR code. Connection is established within seconds.

Note: Personal WhatsApp requires your phone to be connected to the internet. If your phone goes offline, message sync will pause.

Features Available

After Connecting

• Incoming WhatsApp messages appear in the Unified Inbox and the WhatsApp module.
• Contact records are created automatically for new senders.
• You can assign conversations to team members or enable AI auto-reply.