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Freshworks offers Freshdesk (support), Freshsales (CRM), Freshmarketer (marketing), and Freshchat (messaging) as separate products. Each is capable, but using them together means separate subscriptions, separate databases, and separate login experiences. wrrk puts it all in one product.
One product, not four
Multiple plans and add-ons
wrrk is best for teams that want CRM + helpdesk + marketing in one product without paying for three separate subscriptions. Freshworks is best for teams that need deep helpdesk/ITSM capabilities and don’t mind managing separate products.
Freshworks splits CRM, helpdesk, and marketing into three separate products (Freshsales, Freshdesk, Freshmarketer) with separate prices and databases. wrrk delivers all of it in one product at $14.99/person/month with a single shared database.
Yes — combining Freshsales, Freshdesk, and Freshmarketer typically costs $45–138/user/month, so wrrk at $14.99/person is roughly 70–80% cheaper while keeping everything in one place.
wrrk has AI built into every module at no extra cost — email drafts, follow-up suggestions, deal detection, and chatbots. Freshworks charges for Freddy AI as a paid add-on.
Freshworks is better for teams that need a deep, mature helpdesk with SLA management and ITSM capabilities, or a built-in phone system (Freshcaller) with IVR.
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