Assignments, SLAs and Bulk Actions

Assignments, SLAs and Bulk Actions

Assignment rules

A task can be assigned to:

• A single user — they get the notification, it shows in their "My Tasks"
• A team — every member sees it under their team's queue; whoever picks it up becomes the assignee
• Unassigned — visible to everyone, claimed manually

To re-assign, open the task and change the Assignee field. The previous assignee is notified, and a comment is automatically added to the task ("Re-assigned from X to Y by Z").

SLAs

Tasks can have an SLA — a deadline different from the due date that triggers escalation if missed.

Set SLAs at the board level:

1. Go to Tools > Tasks > [Board] > Settings
2. Define SLA tiers, e.g.:

• Urgent — 2 hours
• High — 1 business day
• Medium — 3 business days

When an SLA is at risk (75% elapsed) the task is highlighted yellow. When breached, red. SLA-breach events feed the SLA Compliance dashboard widget and can trigger workflow automations.

Bulk actions

Select multiple tasks (checkbox on the card) to:

• Bulk re-assign
• Bulk move to another board
• Bulk mark done
• Bulk delete

Completion metrics

The board's Stats tab shows tasks completed per assignee per week, average time-in-status, and SLA compliance %.