AI Command Center

The AI Command Center is where you configure how AI behaves across your entire WRRK workspace. Think of it as the control panel for all AI features.

Accessing the Command Center

Navigate to AI Command Center in the sidebar (under AI & Automation).

Global AI Settings

Response Tone — Set the default tone for AI-generated responses:

Professional
Friendly
Casual
Custom (define your own guidelines)

Language — Set the default language for AI responses. The AI can also auto-detect the customer's language and respond accordingly.

Knowledge Base — Upload company-wide documents that AI references across all features (chatbots, email suggestions, WhatsApp replies).

Guardrails — Define what the AI should never say or do:

Topics to avoid
Competitors not to mention
Pricing information to withhold
Escalation triggers

Per-Module Settings

Each module has its own AI configuration:

Email AI:

Enable/disable AI suggestions
Set suggestion style (formal, concise, detailed)
Choose when suggestions appear (always, on request, after delay)

WhatsApp AI:

Enable/disable auto-reply
Set business hours for auto-reply
Configure escalation rules

CRM AI:

Enable/disable deal insights
Configure churn prediction sensitivity
Set next-action suggestion frequency

Chatbot AI:

Managed per chatbot (see Chatbot settings)

AI Analytics

The Command Center dashboard shows:

Total AI interactions this month
Credit consumption by feature
Customer satisfaction scores for AI interactions
Top topics handled by AI
Escalation rate and reasons

Best Practices

Start with a professional tone and adjust based on customer feedback.
Regularly update the knowledge base as your products and policies change.
Review AI analytics weekly to identify improvement opportunities.
Use guardrails proactively to prevent embarrassing AI responses.