Sent as a text · done in the platform live

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Where the agent lives

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Tool categories 12 groups

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Granted category by category, per audience. People & HR is team-only by default — a customer never reaches it, whatever the message says.

Agent mode · four settings

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Take a thread over mid-conversation and hand it back — the history stays intact, and automation can be off on one chat without disconnecting the number.

Flow builder · component palette

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Campaign · 1,000 sent

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One record · every channel

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